Hi, we have had the ‘Uncaught exception: Cannot find image: Search_browser_web’ followed by OK problem. Every time the phone is switched off we get this screen.
We understand this has been caused by updating to software V. 7.1 over the air. We have resolved this after a fashion by re-installing the software from a clean install of the Blackberry Desktop Software after wiping the phone. It has to be a clean install of the Desktop software because if it is not the phone picks up the problem again even if we do not re-install data etc.

The problem we have now is that when we hook the phone up to the Blackberry Enterprise Server Express Version 5 sp3 software to get the connections for the server for emails etc the phone is picking the problem up from the server. We have tried removing the user data back up, and user-profile from the server, this does not solve the problem. What we think we need to do now is remove all trace of the user – profile, including service books etc from the Blackberry Enterprise Server Express Version 5 sp3 and start again with the user. We do not want to have to create another email address for the user.
We have a number of other users on the server and do not want to have to re-install the Blackberry Enterprise Server Express Version 5 sp3 or reset for all users.

Are we correct in what we need to do to resolve the problem and can anybody help with the solution please??

Paul